Meeting customer needs
Smith, Ian, 1953-1998
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This book is designed to provide the underpinning knowledge and understanding required for any competency-based management course.
Main title:
Meeting customer needs / Ian Smith.
Edition:
2nd ed.
Imprint:
Oxford : Butterworth-Heinemann, 1997.
Collation:
xiv, 231p. ; 24 cm.
Notes:
Previous ed.: 1994.Includes index.Published in association with the Institute of Management.
ISBN:
9780750633918 (pbk)
Dewey class:
658.802658.8
Language:
English
BRN:
397162