Watch your language : why conversations go wrong and how to fix them
Kendall, Rob2023
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'Watch Your Language' makes good communication easy, offering a huge range of case studies, easy-to-absorb concepts such as the Bad Place and the Tangle, and a unique 'talking heads' page design that dissects examples of problematic conversations. It explains exactly why our daily conversations go wrong, how to respond when they do and provides tips on how to stop them from deteriorating in the first place.
Main title:
Author:
Kendall, Rob, author
Imprint:
London : Watkins, 2023.
Collation:
224 pages ; 22 cm
ISBN:
9781786787897 (pbk. :)
Dewey class:
395.59395.59 KEND302.346
Language:
English
Subject:
BRN:
2419752