The exchange : a bold and proven approach to resolving workplace conflict
Dinkin, Steven2011
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Written to provide managers and supervisors with a process for addressing conflicts among their employees, this book adapts the National Conflict Resolution Center's successful experience in resolving issues into a structured text. The book offers authorities a method of structuring conversations about conflicts and issues.
Main title:
The exchange : a bold and proven approach to resolving workplace conflict / by Steven Dinkin, Barbara Filner, Lisa Maxwell.
Imprint:
Portland, Or. : Productivity ; London : Taylor & Francis [distributor], 2011.
Collation:
88 p. : ill.
ISBN:
9781439852989 (pbk)
Dewey class:
658.3145658.3145
Language:
English
BRN:
1759877