Communicating with customers
Forsyth, Patrick1999
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This Toolkit covers every angle of communication with customers, including building relationships with clients, creating rapport and handling complaints. Effective communication is essential to a successful business.
Main title:
Communicating with customers / Patrick Forsyth.
Author:
Imprint:
London : Orion Business, 1999.
Collation:
174p. : ill. ; 20 cm.
Series title:
Notes:
Includes index.
ISBN:
9780752821023 (pbk)
Dewey class:
658.812658.812
Local class:
658.812
Language:
English
BRN:
1535285