Difficult conversations : what to say in tricky situations without ruining the relationship
Dickson, Anne, 1946-2004
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We all find ourselves in difficult situations where we need to tread lightly - or deal with the consequences, but how often do we say nothing - or say too much? This book aims to help the reader to step back from their own emotions, remain calm and work out the right thing to say.
Main title:
Author:
Imprint:
London : Piatkus, 2004.
Collation:
xv, 239 p. : ill. ; 22 cm.
Notes:
Includes index.
ISBN:
9780749924980 (pbk)
Dewey class:
153.6153.6
Language:
English
BRN:
1402760