In charge of customer satisfaction
Cartwright, Roger1997
Books
Find it!
The first book based on recently published standards for customer satisfaction at S/NVQ levels 3 & 4 shows, through real life examples, what is considered good practice and what is not in the realm of customer care and satisfaction.
Main title:
In charge of customer satisfaction / Roger Cartwright, George Green.
Author:
Imprint:
Oxford : Blackwell Business, 1997.
Collation:
xiv, 209p. : ill. ; 25 cm.
Series title:
Notes:
Includes bibliographical references (p. 203-204) and index.
ISBN:
9780631200871 (pbk)
Local class:
658.812
Language:
English
Added title:
BRN:
1367017