Strategic customer management : integrating relationship marketing and CRM
Payne, Adrian2013
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The first textbook to integrate relationship marketing and CRM. Case studies from around the world connect theory with global practice.
Main title:
Strategic customer management : integrating relationship marketing and CRM / Adrian Payne, Pennie Frow.
Author:
Imprint:
Cambridge : Cambridge University Press, 2013.
Collation:
500 pages : illustrations (black and white) ; 25 cm
Notes:
Includes bibliographical references and index.
ISBN:
9781107649224 (pbk)
Language:
English
BRN:
1226128
