Telephone tactics
Roberts-Phelps, Graham1999
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Telephone Tactics is a comprehensive guide to using the telephone in business that features numerous examples of best practice, how to use it for selling, gaining appointments and recovery of debt in a credit collection situation.
Main title:
Author:
Imprint:
London : Hawksmere, c1999.
Collation:
viii, 207p. : ill. ; 23 cm.
Notes:
Author, Graham Roberts-Phelps.
ISBN:
9781854181770 (pbk)
Dewey class:
651.73651.73
Language:
English
BRN:
100030